At Sovelos, we are committed to delivering your order quickly, safely, and efficiently, regardless of where you are located.
Please review the following shipping information before placing your order.
1. Order Processing
All orders are processed within 2-3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
2. Shipping Time
Estimated delivery times vary depending on your location and local carrier services.
Estimated Delivery Time:
3-15 business days
Please note that delivery estimates are not guaranteed and may be affected by:
- Customs clearance procedures
- Weather conditions
- Transportation disruptions
- Public holidays
- Local carrier delays
3. Shipping Method
Orders are shipped via reliable international air freight and local delivery partners.
The shipping carrier may vary depending on the destination country and the most efficient available route.
4. Shipping Costs
Free Worldwide Shipping
Sovelos proudly offers Free Standard Shipping on all orders.
No additional shipping fees will be charged during checkout unless otherwise stated.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take 24-72 hours to become active after shipment.
If you have not received tracking information within a reasonable period, please contact our support team.
6. Customs, Duties & Taxes
For international shipments, customs duties, import taxes, and other government-imposed fees may apply depending on the destination country’s regulations.
These charges, if applicable, are the responsibility of the customer.
Sovelos has no control over customs policies and cannot predict potential charges.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered due to:
- An incorrect address
- An incomplete address
- Failure to collect the package
- Refusal to accept delivery
Any additional shipping costs incurred may be deducted from the refund amount.
8. Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
Our support team will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Please retain all packaging materials and provide photographs if the package arrives damaged.
9. Order Changes and Cancellations
Orders may be modified or cancelled within 24 hours of purchase.
Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.
Please contact our support team immediately if changes are required.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Brand: Sovelos
Email: [email protected]
Our customer support team will be happy to assist you.